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I cannot open or install the software.

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Please try the following options:
- de-activate security software (anti-virus-programs, firewall) before starting the installation
- uninstall all existing versions of Microsoft .NET framework
- re-install Microsoft .NET framework (you can find the latest 32- and 64-bit versions at
- instal the software to a different folder

If you still have problems, please contact customer care and tell us whether you have tried the abovementioned steps. Please also provide us with information on your operating system and security software you are using.

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